Payment in Full To Confirm Your Appointment
- All appointments must be paid in full within 7 days of scheduling unless other arrangements have been discussed with Dr Schwartz.
- Unconfirmed Appointments can’t be held. Payment in full confirms your appointment (see Consult Fees page). Appointments must be confirmed with full payment within 7 calendar days of scheduling. Other pet parents are waiting for help for their pets, and sometimes this can mean the difference between life and death. Please confirm your appointment upon scheduling with your payment. If you don’t intend to keep the appointment, please have the courtesy to let us know with an email. We do not receive or respond to texts.
- To complete your payment, Zelle your fee to happypets@yahoo.com. To pay by PayPal (add $50 to cover their fees), please proceed to the Secure Online Payment page.
Thank you for your kind cooperation.
Cancellation Policy
Cancellations are sometimes unavoidable, but we require the courtesy of at least 24 hours notice (please call AND email to be sure) in consideration of other pet parents waiting for an appointment and out of respect for Dr. Schwartz’s time. We do not receive or respond to texts.
- Appointments may be rescheduled without penalty with at least 24 hrs notice; we understand that life happens.
- For appointments that are cancelled in a timely manner with at least 24 hrs notice and not rescheduled, a $50 processing fee will be withheld to cover processing fees.
- If you paid for your appointment using PayPal, $100 will be retained to cover processing and PayPal/credit card fees.
- If appointments are cancelled within 24 hrs of the appointment, the complete fee will be retained.